February 13, 2025

Summary: Research and experience show that happy employees are more engaged, productive, and committed to their work. Jim collins’ concept of “Getting the right people on the bus and in the right seats” underscores the importance of role alignment, while patrick lencioni’s “6 working genius” model highlights how individuals perform better when they maximize their strengths and minimize frustration. Studies also show that combining these concepts by building cross-functional genius teams that can deliver impact deliver higher business value.

Summary: In a disruptive world, organizing around customer journeys and building cross-functional genius teams emerges as a strategic imperative. This article explores the importance of understanding and enhancing the customer experience. We uncover how organizations that replace old organizational structures outperform their value delivery to customers compared with organizations who are organized around functions.